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Trauma-informed care is a way to approach people that embraces and recognizes the importance of treating the whole person; taking into account their past trauma and the resulting coping mechanisms/ behaviors they have developed. Trauma-informed care recognizes that trauma has an impact on people and can be a contributor to mental health challenges, illness, and substance use (TIP, 2014).
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Although I've had previous training in trauma informed care, everything was PERFECT for someone who may not be aware of what it is, what it looks like, or how it works within the system.